Privacy Policy
Melbet values all of its customers and takes all necessary measures to provide them with a safe gaming environment. We take the security of our users’ personal and financial data and the privacy of their information seriously. We endeavour to increase transparency in the collection, use, and storage of data provided by platform users.
This Privacy Policy informs you about the collection, storage and use of your personal information and the purposes for which it is collected. By agreeing to the terms of Melbet’s Privacy Policy you consent to the use of your personal information.
Melbet is committed to providing a high level of security to our users and protecting their data. In this context, Melbet may be referred to as “we”, “us”, “company”, “platform”, or “site”. By using our services, you consent to the processing, storage and use of data.
What data do we collect and use?
The information you provide on our website is primarily necessary for us to provide you with quality service. Each player provides this data voluntarily. We cannot collect and use your data without your knowledge. The information and data we may collect and use about you include the following:
- Information provided during the registration process when completing the registration form;
- Any other information you provide to us through the website or via email;
- Correspondence through any means of communication (website, telephone, email, and others);
- Transaction information from the website, telephone or other means;
- Correspondence with our support operators by any of the suggested methods of communication;
- Information about visits to the website, including traffic data, location data, login and other data.
We also have the right to request other personal data from customers when they use our website services, including transaction details, service reviews and site usage preferences. All of this data is securely stored on our secure servers.
Purposes for using user information
When we collect information and receive it directly from you, we use it to provide high-quality services while not breaking the law. We use your data for:
- Processing your bets;
- Processing bank card transactions and online payments;
- Providing customer support;
- Carrying out security checks;
- Monitoring transactions to prevent fraud, illegal betting, and money laundering;
- Ensuring personal identification;
- Compliance with the legal framework;
- Promotional offers;
- Promoting our website services;
- Fulfilling certain business requirements, and so on.
We also inform our customers that their contact details may be requested by us as part of surveys and competitions. Participation in these is voluntary. By accepting a prize or winnings from Melbet, you agree to the use of your name for promotional purposes. We also reserve the right to send promotional emails about our products to your email address or telephone number. You can unsubscribe from any promotional emails that you do not want to receive using the functionality available to you.
Disclosure of information
For our part, we guarantee a high level of protection for the information provided by our clients. In turn, we demand fair play from our clients. We inform you that if we detect money laundering, fraud, collusion or other criminal activity that will result in financial loss to our company, we reserve the right to disclose the information we hold about you (including personal data and betting history) to sports and other authorities, including the police.
Security
We value each of our customers and therefore ensure that the data they provide to us is appropriately secure. By the law, we take all necessary steps to ensure that our customer’s personal information is accurately recorded and securely stored. As required by law, and in cases where it is no longer necessary to store the information, all personal information of users is destroyed.
Please be informed that our company is not responsible for the security and safety of any information transmitted to us via the Internet. Customers of our website assume responsibility for the information provided on the platform. However, we take all reasonable steps to protect users’ personal information from misuse, loss or unauthorized access once received.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time and notify you of changes by posting the revised terms on our platforms. Any future changes to our Privacy Policy will be effective upon posting the revised Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Melbet Site or otherwise provide us with your personal information.