Responsible Gaming

Melbet is a socially responsible company that is committed to honestly informing customers about the risks associated with gambling. We support responsible gambling as part of our customer care policy. As gambling problems hurt areas of life such as work, health, and family relationships and can also lead to bankruptcy or push you to commit crime, our main concern is to ensure that customers have a safe and secure gambling environment on our service without any unpleasant consequences. Gambling should be an entertaining pastime, not a way to make money, so we also inform our clients as much as possible about the social and financial problems that gambling addiction can lead to.

Participation of Minors in Gambling

The legal age for gambling is set by the law of your country and is generally 18 years of age. According to Melbet’s internal rules, we do not allow anyone under the age of majority to play on our platform. All of our products and services, advertising, sponsorship and marketing do not contain any information aimed at attracting minors to the service. 

We perform regular age verification checks on registrants to ensure that all of our customers are of legal age. In cases where such checks cannot determine the age of a player, we have the right to request additional information from the customer to ensure that they are of legal age. Access to the Melbet account and the funds available in it may be restricted until additional information is provided and the age of majority is confirmed. 

Checking Gambling Addiction

There are several questions, the answers to which will allow you to understand whether you have a gambling addiction. Seek professional help if you respond positively to several of the following: 

  • Have you faced criticism about your time on the casino platform?
  • Does criticism about your activity on gambling platforms make you angry and irritable?
  • Does gambling interfere with your work or studies?
  • Has gambling caused problems in your relationships with friends and family?
  • Do you gamble in casinos until you lose all your money?
  • Have you cheated, stolen or borrowed money to play casino games?
  • Does failure to play games cause you to become depressed or have suicidal thoughts?
  • Have you gambled at online casinos alone for a long time?
  • Have you cheated other people to hide the amount of money lost on gambling platforms?
  • Has gambling led to unwanted behavior on your part?
  • Do new promotions by gaming operators make you want to return to gambling as soon as possible?
  • Do you deposit money on casino platforms more often than you withdraw your winnings? 
  • Do losses make you want to win back as soon as possible?

If you answered in the affirmative to more than one question, you are likely to have developed a gambling addiction. You need to end your gambling session on the online casino platform and speak to someone who can help you as soon as possible. You can also take advantage of the self-management tools we offer to problem customers.

Tips for Responsible Gambling Behavior 

It is never too late to recognise that you have a gambling addiction and seek help promptly. Please review the following tips to help you reduce your risk of developing a gambling addiction:

  • Consider gambling only as an opportunity to relax and have a good time, not to earn money;
  • Build up a bankroll before you start gambling and do not exceed it;
  • Determine for yourself the time limit that will be optimal for your game on the platform, and do not exceed it;
  • Never try to win back immediately after a loss. This will entail new losses;
  • Play only with the money, the loss of which will not be critical for you;
  • Do not play under the influence of alcohol or drugs, as well as in a state of depression. 

Self-exclusion Tools

The Melbet website has a voluntary self-exclusion service. If you believe that you have developed a gambling addiction, we strongly recommend that you take advantage of this option. It involves blocking your account for one of the following periods: 1 month, 6 months, and 1 year. You will not be able to access and manage your account until the full self-exclusion period expires. Blocking is performed only after the client provides photos of documents confirming the ownership of the account. To restrict your activity on the platform, contact Melbet Support. 

Customers can request an early unblocking of their account, however, the final decision is at the discretion of the Company. During the self-exclusion period, customers are not allowed to create a new account on our website. We do not accept any responsibility for customer funds if they secretly use our services under a false name and address.